Reference

kompas138 Terms & Conditions for Your Account

Our Terms & Conditions explain how you open, use and maintain a kompas138 account, including wallet checks through DANA, OVO, GoPay and QRIS.

Account stepsWallet rulesPolicy access
kompas138 kompas138 Terms & Conditions for Your Account
ACCOUNT HELP PATH

Get Terms Help Beside The Cashier

A clear support path helps when a Terms & Conditions question affects your account or wallet status.

Account wording Ask us to explain a clause about phone verification, account ownership or access. Keep your registered details ready so our support route can connect the question with the correct account record.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and receipt through the account support path. We use those details to check whether the cashier record is pending or matched.
Policy change If you need a current wording check, mention the section and date shown on this page. We can direct your question to the applicable Terms & Conditions rather than a general lobby query.
RECORDS AND ACCESS

How We Handle Account Terms

Our policy process is tied to the account details you submit, the payment reference attached to a transaction and the access record created when you sign in.

Account data

We use your registered phone number and account details to apply these Terms & Conditions, confirm ownership and connect a support request with the correct account rather than another record.

Payment records

A DANA, OVO, GoPay or QRIS reference helps us match a cashier event. Bank transfer and virtual account records may also require the receipt or reference you received.

Cookies

Cookies and similar browser storage may keep your sign-in route and policy display consistent. You can adjust browser settings, although changing them may affect account access or saved policy preferences.

Account safety

Keep your phone, password and verification details private. Our Terms & Conditions place account actions under the registered account holder, so do not share sign-in access with another person.

Record retention

We retain account and transaction records for the period needed to apply these terms, resolve a wallet query and meet applicable local requirements. A support request can ask about a stored record.

Change requests

To request a correction, contact the account support route with the affected detail, such as a phone number or payment reference. We may ask for verification before changing a record.

Answers About kompas138 Terms & Conditions

These questions address the policy points that most often affect an Indonesian account: when the terms begin, what wallet details matter, how changes are shown and how you can ask for help. Read the full wording above before opening an account, especially where access depends on local law.

They are the rules for creating and using your account, confirming your phone, handling wallet and bank records, accessing lobby titles and requesting account or policy changes. Access depends on local law.

They apply when you submit account details or open the account and continue during account use. The current wording also governs transactions already recorded and requests made after a policy change.

Yes. The terms require payment details to match the wallet route used. For DANA, OVO, GoPay or QRIS, keep the reference and receipt available if a transaction needs to be matched.

We may update the wording when an operational or local requirement changes. We show the current version on this page, so check it before opening an account or continuing after an update.

Use the account support path beside the cashier and identify the detail to correct, such as your registered phone number or a payment reference. We may request verification before making the change.

Access depends on local law. Where local law permits, we apply the relevant account route; if a local requirement affects access, our support path can explain the applicable next step.

Sign in, open account help beside the cashier and name the section or wording that concerns you. Include your registered phone number and any related reference so we can answer the policy question directly.